If sign-in fails
- Confirm that you have entered correct credentials.
- Ensure you have patched the clients to connect to our service.
- Check service status for known outages or maintenance.
- If using Windows XP/Vista/older, modern TLS/certificate requirements can cause failures even when the messenger itself is compatible.
|
What to include in a bug report
- Exact version/build of client
- Windows version
- Steps you did that caused the error
- Error code, message or screenshot
- Relevant client logs
|